sltvip Privacy Policy

01 About This Policy

This Privacy Policy is issued by sltvip Casino ("sltvip," "we," "us," "our") and applies to all personal data collected through the sltvip website at sltvip.app, any associated mobile applications, and all related services (collectively, the "Platform").

sltvip is committed to protecting the privacy and personal data of all users in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC). Where applicable, sltvip also observes internationally recognized data protection principles.

By registering an account on sltvip or using the Platform in any capacity, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your personal data as described herein. If you do not agree to this Privacy Policy, you must not use the sltvip Platform.

This Privacy Policy should be read together with sltvip's Terms & Conditions and Responsible Gaming Policy, both of which are incorporated herein by reference.

02 Personal Data We Collect

sltvip collects personal data that is necessary, adequate, and not excessive in relation to the purposes for which it is collected. The categories of personal data we collect include:

sltvip does not intentionally collect sensitive personal information beyond what is required for identity verification and regulatory compliance. Where sensitive personal information (such as government ID numbers) is collected, it is handled with heightened security measures and processed only for the specific purposes for which it was collected.

03 How We Use Your Personal Data

sltvip uses your personal data only for legitimate, specified purposes. The primary purposes for which we process your data are:

• Account Management: To create, maintain, and manage your sltvip player account, including processing your sltvip Login credentials and account settings;
• Identity Verification (KYC): To verify your identity and age (21+) as required by Philippine gaming regulations and PAGCOR compliance requirements;
• Payment Processing: To process deposits and withdrawals via GCash, PayMaya, bank transfers, and debit cards, and to maintain accurate financial records;
• Game Provision: To provide access to sltvip's library of casino games, track your gaming activity, and calculate winnings and bonuses accurately;
• Regulatory Compliance: To comply with PAGCOR licensing requirements, the Anti-Money Laundering Act (AMLA), the Data Privacy Act of 2012, and other applicable Philippine laws and regulations;
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, unauthorized account access, and other security threats;
• Responsible Gaming: To monitor gaming patterns for signs of problem gambling, enforce self-exclusion requests, and provide responsible gaming tools and interventions;
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance through our 24/7 Filipino-speaking support team;
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have provided explicit consent and only via channels you have opted into. You may withdraw consent at any time;
• Platform Improvement: To analyze usage patterns, conduct research, and improve the sltvip Platform's features, performance, and user experience.

04 Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, sltvip processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform the contract between you and sltvip — specifically, to operate your player account, process transactions, and provide gaming services;
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including PAGCOR regulations, the Anti-Money Laundering Act, and the Data Privacy Act itself;
• Legitimate Interests: Processing is necessary for sltvip's legitimate interests in fraud prevention, platform security, and business analytics, provided these interests are not overridden by your privacy rights;
• Consent: For marketing communications and certain non-essential cookies, processing is based on your explicit consent, which you may withdraw at any time without affecting the lawfulness of prior processing.

05 Data Sharing & Disclosure

sltvip does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your personal data only in the following circumstances:

• Game Providers: We share necessary gaming data with our licensed game providers to enable gameplay. Game providers are contractually bound to process this data only for the purpose of providing their games to sltvip players;
• Payment Processors: We share financial data with payment service providers (including GCash, PayMaya, and banking partners) to process your deposits and withdrawals. These providers are subject to their own privacy policies and regulatory obligations;
• Identity Verification Services: We use accredited third-party KYC and identity verification services to verify your identity documents. These providers process your data under strict confidentiality agreements;
• Regulatory Authorities: We are legally required to share certain data with PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government authorities upon lawful request or as required by applicable regulations;
• Fraud Prevention Networks: We may share data with industry fraud prevention networks to identify and prevent fraudulent activity across the online gaming industry;
• Professional Advisors: We may share data with our lawyers, auditors, and other professional advisors where necessary for the conduct of our business, subject to confidentiality obligations;
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of sltvip's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

06 Cookies & Tracking Technologies

sltvip uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and analyze usage patterns. The types of cookies we use include:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session cookies that maintain your sltvip Login state and security cookies that protect against cross-site request forgery. These cannot be disabled;
• Functional Cookies: Remember your preferences such as language settings, game display options, and responsible gaming tool configurations. Disabling these may affect your experience;
• Analytics Cookies: Help us understand how players use the Platform — which pages are visited most, where players encounter difficulties, and how the Platform can be improved. Analytics data is aggregated and anonymized where possible;
• Marketing Cookies: Used only with your consent to track the effectiveness of our promotional campaigns. You can opt out of marketing cookies at any time through your browser settings or our cookie preference center.

You can control cookie settings through your browser. Note that disabling certain cookies may affect the functionality of the sltvip Platform, including your ability to log in and play games. For detailed information about the specific cookies we use, please contact our Data Protection Officer.

07 Data Retention

sltvip retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply:

Upon expiry of the applicable retention period, sltvip will securely delete or anonymize your personal data in accordance with our data disposal procedures. Where data cannot be immediately deleted due to technical constraints, it will be isolated from active processing until deletion is possible.

08 Data Security

sltvip implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security measures include:

• Encryption: All data transmitted between your device and the sltvip Platform is encrypted using industry-standard TLS (Transport Layer Security) protocols. Sensitive data at rest, including financial records and identity documents, is encrypted using AES-256 encryption;
• Access Controls: Access to personal data is restricted on a strict need-to-know basis. All sltvip staff with access to personal data undergo background checks and are bound by confidentiality obligations;
• Two-Factor Authentication: sltvip supports and encourages two-factor authentication (2FA) for all player accounts to prevent unauthorized access;
• Penetration Testing: The sltvip Platform undergoes regular security audits and penetration testing by independent cybersecurity professionals to identify and remediate vulnerabilities;
• Secure Data Centers: Player data is stored in secure, access-controlled data centers with physical security measures, redundant power supplies, and disaster recovery capabilities;
• Staff Training: All sltvip personnel receive regular data privacy and security training to ensure awareness of their obligations under the Data Privacy Act of 2012.

Despite these measures, no online platform can guarantee absolute security. In the event of a personal data breach that poses a real risk to your rights and freedoms, sltvip will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with NPC Circular No. 16-03.

09 Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by sltvip:

• Right to Be Informed: You have the right to be informed about how your personal data is collected, used, and processed — which is the purpose of this Privacy Policy;
• Right of Access: You have the right to request a copy of the personal data sltvip holds about you, along with information about how it is being processed;
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you. You can update most account information directly through your sltvip account dashboard after sltvip Login;
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations under PAGCOR regulations and the AMLA;
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to our overriding legal obligations;
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible;
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe sltvip has violated your data privacy rights. The NPC can be reached through its official channels.

To exercise any of these rights, please submit a written request to our Data Protection Officer at [email protected]. We will respond to all verified requests within fifteen (15) business days, in accordance with NPC guidelines. We may require you to verify your identity before processing your request to protect against unauthorized access to your data.

10 Children's Privacy & Age Restriction

sltvip implements mandatory age verification as part of the account registration and KYC process. Any account found to belong to a person under the age of 21 will be immediately closed, and all associated personal data will be deleted in accordance with our data disposal procedures, except where retention is required by law.

If you are a parent or guardian and believe that a minor has registered an account on sltvip or provided personal data to sltvip without your consent, please contact our Data Protection Officer immediately at [email protected]. We will investigate and take appropriate action, including deletion of the minor's data, within 72 hours of receiving your report.

11 International Data Transfers

sltvip primarily stores and processes your personal data within the Republic of the Philippines. However, some of our service providers — including game providers, payment processors, and cloud infrastructure providers — may be located in other countries.

Where personal data is transferred outside the Philippines, sltvip ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under the Philippine Data Privacy Act of 2012. These safeguards include:

• Contractual clauses in agreements with overseas processors that require them to protect your data to Philippine standards;
• Transfers only to countries or organizations that the National Privacy Commission has recognized as providing adequate data protection;
• Regular audits of overseas processors to verify compliance with their contractual data protection obligations.

By using the sltvip Platform, you consent to the transfer of your personal data to overseas processors as described in this section, subject to the safeguards outlined above.

12 Third-Party Services & Links

The sltvip Platform may contain references to third-party services, including payment providers such as GCash and PayMaya. These third-party services have their own privacy policies, which govern how they collect and use your personal data when you interact with them directly.

sltvip is not responsible for the privacy practices of third-party services. We encourage you to review the privacy policies of any third-party service you use in connection with your sltvip account, particularly your chosen payment provider. sltvip's responsibility extends only to the personal data we directly collect and process on the sltvip Platform.

Our game providers are licensed and regulated entities that process gaming data under strict contractual and regulatory obligations. They do not use your personal data for any purpose other than providing their games to sltvip players.

13 Changes to This Privacy Policy

sltvip reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or NPC guidance. The "Last Updated" date at the top of this page will be revised whenever material changes are made.

For material changes that significantly affect your privacy rights or how we process your personal data, sltvip will provide advance notice via email to your registered address or via a prominent notice on the Platform at least fourteen (14) days before the changes take effect.

Your continued use of the sltvip Platform following the effective date of any amendment constitutes your acknowledgment of the updated Privacy Policy. If you do not agree to the revised policy, you must cease using the Platform and may request account closure in accordance with our Terms & Conditions.

We encourage you to review this Privacy Policy periodically to stay informed about how sltvip protects your personal data. Previous versions of this Privacy Policy are available upon request from our Data Protection Officer.

14 Contact & Data Protection Officer

sltvip has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Philippine Data Privacy Act of 2012 and this Privacy Policy. If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact our DPO through the following channel:

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. The NPC is the government body responsible for administering and implementing the Data Privacy Act of 2012 in the Philippines.

For general support inquiries unrelated to data privacy, please visit our FAQ page or contact our customer support team through the same email address above.